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Prime Financial Collection System

After joining Prime Financial I identified operational inefficiencies associated with the company’s existing collections system. Based on past experience, I proposed the company investigate new technology that would significantly increase the number of calls processed per collector hour.

I researched, identified and recommended acquisition of a state-of-the-art collections system and worked with the collections management team to development complex predictive behavior call queuing algorithms that improved collector efficiency.

Implementation of the new system resulted in a 300% increase in calls processed per collection hour and a 45% reduction in delinquency ratio.

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