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Clearview Capital Corporation and Prime Financial
Corporation
Executive Vice President, Chief Information Officer,
1996 - 1996
Huntington Beach / Costa Mesa, CA
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Recruited to this closely held $300 million Title I
mortgage originator and servicer as a member of the Executive Management Team to
establish synergistic policies, procedures, and operating environments in both
companies. After six months I resigned my position when I discovered on-going
use of highly unethical and potentially illegal business practices. Subsequent
formal investigations resulted in the Board of Directors restructuring the
companies.
Scope of Responsibility:
Directed all aspects of IT operations and applications
development. Managed 28 staff consisting of 12 client / server application
developers plus 16 operations, network and telecommunications people. $1.5
million budget.
Accomplishments:
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Developed Strategic Automation Plan encompassing both companies, implementing
consistent infrastructure architecture and improving network reliability/availability 85%
while reducing maintenance/support cost 50%.
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Relocated Prime Financials' corporate headquarters by managing the design
and build-out of office space and state-of-the-art computer facility, positioning
firm to expand 200%.
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Improved customer service by replacing/implementing telephone, voice mail
and interactive voice response (IVR) systems, reducing customer complaints
37% and reducing annual operating expense by $18,000.
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Reduced cost of delinquent
account collections by researching, selecting, and implementing
state-of-the-art collections system and directing development of
complex predictive behavior call queuing algorithms increasing calls
processed per collection hour 300% and decreasing delinquency ratio 45%. More
Detail
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