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Joined this privately held $30 Billion specialty mortgage lender as Vice President, Business Relationship Manager (Applications Development Manager) to stabilize and significantly enhance business functionality of mission critical loan origination systems in preparation for doubling company's size. Having successfully met initial Empower objectives in six months, my responsibilities were expanded to include Lead Management, SNAP (point-of-sale) and Pricing systems. Concurrently appointed to ASAP Board of Directors (ASAP is a strategic initiative to develop next generation point-of-sale and origination systems) where I contributed to application architecture, directed development of two critical subsystems and established the ASAP Quality Assurance program. In conjunction with 4th quarter 2004 corporate and IT reorganization, my responsibilities were further expanded to include Ameriquest's B2C websites and six internal / B2E websites. As well, management of outsourced development (on shore and off shore India) for Ameriquest systems was added to my responsibilities. Directed activities for network infrastructure, servers, data repositories and Help Desk functions supporting Ameriquest Mortgage Company. Essentially, my role evolved to Division Information Officer.

Scope of Responsibility:

Directed internal and external (on shore / off shore - India) applications development. Initiated and chaired Ameriquest Change Control Board. Initiated and directed implementation of Quality Assurance, release and configuration management procedures. Directed Production Support and application monitoring services. Directed server operations, network architecture, help desk, field technical support, application security and capacity / contingency planning. Directed development of Sarbanes-Oxley and Gramm-Leach-Bliley Act IT compliance procedures for Ameriquest Mortgage Company. Lead staff of 320 with an annual operating budget of $55 Million.

Accomplishments:

• Integrated mission critical business and system processes, creating Ameriquest Change Control Board to align IT resources and initiatives with key business priorities, increasing application development effectiveness and reducing Loan Operations annual operating expense $8.4 Million.
   

• Stabilized Empower Loan Origination System, implementing Zero Defect SDLC initiative including application quality assurance/control and configuration management processes that reduced application errors from 30%+ to 2.64%, and increased application development productivity 45.6%. Enabled monthly growth in mortgage volume from $1.5 Billion to more than $3 Billion.
   

• Decreased appraisal costs, implementing AVM and automated appraisal ordering procedures in SNAP point-of-sale and Empower Loan Origination systems, reducing appraisal orders per loan from 1.6 to 1.1, saving annually $84 Million.
   

• Increased loan origination capacity, implementing instant, quick and centralized / automated title ordering in SNAP point-of-sale and Empower Loan Origination systems, decreasing title order cycle time more than 50%.
   

• Stabilized SNAP point-of-sale to Empower Loan Origination system interface, redesigning integration architecture, improving availability and reliability from 80% to 100%.
   

• Expanded system support for new loan products, enhancing SNAP point-of-sale, Empower Loan Origination, and Pricing systems with several interest only, 80/20, 5/25, and FHLMC / Freddie Mac loan products, enabling 30 day loan volume increase of more than 30%.
   

• Reduced loan origination cycle time and eliminated movement of physical documents, implementing loan document imaging, reducing average time required to review, approve and fund loans 32%.
   

• Minimized critical system downtime, implementing Topaz monitoring system, transitioning from reactive to proactive problem response model. Reduced problem detection time 90%.
   

• Enhanced customer service, designing and deploying Borrower Portal website, providing customers access to credit report and Good Faith Estimate information, meeting requirements of regulatory agencies.
   

• Complied with Sarbanes-Oxley and Gramm-Leach-Bliley Acts, developing and implementing IT processes for Ameriquest Mortgage Company IT, enabling company execution of 2004 SOX Attestation  plus assure confidentiality of Non-public Private Information (NPI) in five months.

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